We’re calling 2011 the Year of the Conversation. It’s being encouraged everywhere, as it should be, and we want every organization to ride the chatter wave. You’ll learn a lot from speaking with your clients, your employees, and your fans. But most of all, talk to your donors. Use social media (facebook, twitter, etc), email, direct mail and events to really engage in two-way dialogue with your donors. You’ll discover amazing new ideas, you’ll get honest feedback and you’ll build excitement that’s contagious.
Talk to your donors about new ideas
Test if a topic or campaign has potential by asking your donors about it. Ask for feedback. People who support your organization will be the most honest (sometimes brutally). But your donor’s perspective will give you a good feel about the acceptance of an idea. And you may receive better ideas or ways to tweak your own. More importantly, the donor will appreciate your willingness to include them in the idea process and letting them feel more involved with the organization. And involving donors at the early stages of planning builds excitement around the project. Which leads to the next point…
Encourage conversation through special access
When you give someone a sneak peek, they are often eager to tell their friends. After all, they knew it first. Make your donors feel special and let them be the first to know about news and special events. They will be inspired to talk when they feel they’ve got something exclusive or rare to share. Treat them like ambassadors and look for opportunities to connect them with new potential donors.
Don’t make it all about you
Hogging a conversation and making it all about you is rude! Instead, listen and talk about your donors, too. Understand and appreciate the emotions of your donor and introduce them to others with similar passions within the tribe. It’s a simple way to get your donors talking: help them to talk about themselves.
Get your own talkers
Do you have someone in your organization to chat with your donors, especially in the social media sphere? Dell has made listening to their customers a priority. They have launched the Social Media Listening Command Center to manage real-time conversations about Dell. Your organization may not need a team. But why not put one person in charge of listening?